Free delivery for most orders! 
Cancellations
Cancellations are free within 24 hours of placing the order. Cancellations made after the 24 hour window will be subject to charges equal to 20% of the merchandise total of the order. In the event an order cannot be cancelled, we can assist with a standard return with the manufacturer, in which case you are responsible for return shipping fees if the order has already shipped.
Returns
If you are not 100% satisfied with your product, we offer a refund for Standard or Non-Custom products (see exceptions below).
Note:
- There is a 20% restocking fee.
- Return shipping costs are the responsibility of the buyer.
To qualify for a return please note the following:
- Please make sure this is NOT a Custom-Made or Made-to-Order product
- Product must be clean, unused and in its original packaging.
- Items must be sent within 7 days from delivery.
- Refunds will only be issued to the original credit card used when placing the order.
We cannot accommodate returns for:
- Custom-Made or One-of-a-kind Artistic products.
- Made-to-Order products.
- Used products.
- Products without original packaging.
- Products on sale.
Custom and Artistic Fountains:
Each Artistic and Custom ordered (custom manufactured as per Patina chosen) Fountain is created one at a time by the Artist/ Manufacturer. They may not match 100% to the images seen online. Buyer’s remorse as to the exact artistic creation is not covered as part of the warranty.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.